We take great pride in the quality of our products and stand behind our workmanship 100%. Our goal is to provide you with the best possible shopping experience, and we understand that this includes ensuring that the products you receive meet your expectations.
If there are any defects or errors on our part, we will replace the product at no charge. However, please note that we cannot accept returns due to user errors such as incorrect selection of sizes, designs, colors, etc.
If you are unlikely to receive a flawed product, poor print quality, or a product that differs from what was represented on our website, please email us at [email protected]. In your email, please include a photo of the product you received and any detail shots you wish to have. Our customer service team will carefully review your claim and determine whether a replacement is appropriate.
If your claim is approved, we will provide you with a replacement free of charge. If you have any other requests, please email us at [email protected], and our customer service team will review your claim and provide you with a return address if necessary. Please note that customers are responsible for return and exchange shipping rates.
Once we receive your returned item, please allow 3-5 business days for a refund to appear. Please note that any unauthorized returns or returns of things that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
At TeeFox Store, we are committed to your satisfaction and will do everything we can to ensure that you are happy with your purchase.
Late or missing refunds (if applicable)
In the rare event that you have not received a refund for a returned item, please follow these steps to resolve the issue:
- Recheck your bank account to ensure that the refund has yet to be credited to your account.
- Contact your credit card company, as the refund may take some time to be posted on your account.
- Contact your bank to inquire about any processing delays that may be causing the delay in refund posting.
- If you have completed these steps and still need to receive your refund, please contact us at [email protected]. Our customer service team will investigate and work with you to resolve the issue.
At TeeFox Store, we strive to provide excellent customer service and take any refund issues seriously. We appreciate your patience and understanding as we work to resolve any refund issues promptly and efficiently.
If you need to return an item, please follow these guidelines for shipping:
- If your claim is approved, we will provide you with a return address to return the item.
- You are responsible for covering the shipping costs associated with returning the item. Please note that shipping costs are non-refundable.
- If you receive a refund for your returned item, the cost of return shipping will be deducted from your refund.
- The time it takes for your exchanged product to reach you may vary depending on your location.
- If you are shipping an item over $99, we recommend using a trackable shipping service or purchasing shipping insurance to ensure your package arrives safely.
- Please note that we cannot guarantee that we will receive your returned item, so it is essential to use a reliable shipping service and properly package the item for shipment.
We appreciate your cooperation in ensuring that the return process runs smoothly. If you have any further questions or concerns regarding shipping, please do not hesitate to contact us at [email protected]. Our customer service team is always here to assist you.